Esprit’s technical service and support is first-class and for good reason – our service manager, Kris Siedlecki, has been part of the company since 1990 and his breadth of knowledge and experience is unmatched.
He originally started as our sole service engineer when the company only had 9 machines in the field. Since then, Kris has been involved with wiring, testing, installing and training on our machines and all types of Hypertherm plasma systems around the globe. Now you will find him heading up our team of in-house support staff and on-the-road service engineers – you will also see him demonstrating our machines when you come for a factory tour!
Q: What were you doing before you joined Esprit?
Kris: I worked in maintenance in the mining machinery manufacturing industry where I gained great experience in fault finding and repairing all types of equipment, including the old style magnetic profile machines.
Q: How did you come to work for Esprit?
Kris: I met Andrew Cooke [one of Esprit’s founders] in the Territorial Army. He was my commanding officer in the Royal Engineers and in general conversation we started talking about what we did for our day jobs. He liked what he heard and persuaded me to join him at Esprit – making him my commanding officer in the workplace as well!
Q: What is your top tip for getting the most out of your machine?
Kris: If you want to get the best cut quality then you need to use genuine consumables and make sure that you follow the basics that are in the operator manual.
Q: What are the top 3 FAQs you receive about service support?
1. My CNC is displaying a Fast Stop error, what should I do?
This means that one or more of the emergency stop devices around your machine has been activated. Go around your machine and reset any that have been triggered. Don’t forget that if your machine has sliding arms and a safety rope these are also emergency stop devices so reset these if necessary. Once you are done, press the Drives On button on your machine and you will be good to go.
2. My holes are measuring too big and main parts are measuring too small.
Your machine is cutting in the wrong direction so the kerf is on the wrong side of the cut. Standard protocol is to cut holes anti-clockwise and the outside edge clockwise.
3. My edge quality is like a “hacksaw blade”.
The torch is too close to the plate which can be because of a number of reasons:
- Your consumables are worn and need replacing
- Your torch height control is set to manual and not automatic
- Arc Volts need to be increased
- Incorrect gas flow
To talk to Kris or another member of our technical support team, contact our Service Department on 0115 921 0415 or [email protected].