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Meet Kris Our Knowledgeable Service Manager

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Esprit’s technical service and support is first-class and for good reason – our service manager, Kris Siedlecki, has been part of the company since 1990 and his breadth of knowledge and experience is unmatched.

He originally started as our sole service engineer when the company only had 9 machines in the field. Since then, Kris has been involved with wiring, testing, installing and training on our machines and all types of Hypertherm plasma systems around the globe. Now you will find him heading up our team of in-house support staff and on-the-road service engineers – you will also see him demonstrating our machines when you come for a factory tour!

Q: What were you doing before you joined Esprit?
Kris: I worked in maintenance in the mining machinery manufacturing industry where I gained great experience in fault finding and repairing all types of equipment, including the old style magnetic profile machines.

Q: How did you come to work for Esprit?
Kris: I met Andrew Cooke [one of Esprit’s founders] in the Territorial Army. He was my commanding officer in the Royal Engineers and in general conversation we started talking about what we did for our day jobs. He liked what he heard and persuaded me to join him at Esprit – making him my commanding officer in the workplace as well!

Q: What is your top tip for getting the most out of your machine?
Kris: If you want to get the best cut quality then you need to use genuine consumables and make sure that you follow the basics that are in the operator manual.

Q: What are the top 3 FAQs you receive about service support?
Kris:
1. My CNC is displaying a Fast Stop error, what should I do?
This means that one or more of the emergency stop devices around your machine has been activated. Go around your machine and reset any that have been triggered. Don’t forget that if your machine has sliding arms and a safety rope these are also emergency stop devices so reset these if necessary. Once you are done, press the Drives On button on your machine and you will be good to go.

2. My holes are measuring too big and main parts are measuring too small.
Your machine is cutting in the wrong direction so the kerf is on the wrong side of the cut. Standard protocol is to cut holes anti-clockwise and the outside edge clockwise.

3. My edge quality is like a “hacksaw blade”.
The torch is too close to the plate which can be because of a number of reasons:

  • Your consumables are worn and need replacing
  • Your torch height control is set to manual and not automatic
  • Arc Volts need to be increased
  • Incorrect gas flow

To talk to Kris or another member of our technical support team, contact our Service Department on 0115 921 0415 or [email protected].

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Contact Esprit Automation

We are always interested to hear from you whatever your reason – please feel free to write, phone or email!

Enquiries: +44 (0) 115 939 1888
General Switchboard: +44 (0) 115 939 1888

Email:

Plackett Mill, Church Drive, Sandiacre, Nottingham, NG10 5EE, United Kingdom

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Testimonials

  • "Having dealt with Esprit for 8 years now we have purchased 2 machines from them and found them to be extremely well built. The cut quality is excellent from the thinnest to the thickest plates. From sales and management to technical and service all of their team are knowledgeable, helpful and dependable. They have helped us to grow and as such we would always recommend Esprit."
    - John Ready I General Manager I Eggleston Steel Ltd.
  • "Thanks to our four Esprit Lightning HD1500 x 6.5 m machines the quality and quantity of BM catalysts being produced has increased exponentially."
    - Toby Massey I Managing Director I BM Catalysts Ltd
  • "Don't know why I didn't get one of these machines 10 years ago"
    - Ivan Patterson I Managing Director I Barker and Patterson