Welcome to the Esprit Family
It’s not the end when you buy an Esprit machine, it’s just the beginning.
It’s not the end when you buy an Esprit machine; it’s just the beginning. We offer complete support and aftersales service from installation and maintenance to repairs and our regular specialist training courses.
Whether it’s installing and maintaining your machines, repairing breakdowns, or offering industry-leading training, we’re here to help. Fast, efficient support from our experts mean your machines will remain as productive and precise as the day you bought them.
Minimise Your Downtime
Our robust machines are built to last but for those rare moments of downtime, we’re here to help. With our fast and reliable delivery of spare parts and consumables for Esprit machines and Hypertherm plasma cutting systems, downtimes are stress-free.
We offer competitive pricing and same-day dispatch for all in-stock orders received before 3pm (GMT), with phone payment options available for non-account holders.
Get Access To Real-time Information
Discover the ultimate Industry 4.0 solution to minimise your machine downtime and save costs by providing easy-to-access live cutting data, statistics and cost analysis.
This where IRIS (Intelligent Real-time Monitoring System) comes to life. A software system which allows you to understand what’s happening with your CNC plasma cutting machine anytime, from anywhere and on any device.
Full Software Support
From phone to online to face-to-face support, our in-house team of software specialists can give advice, assistance and training on all of our innovative CAD/CAM software.
With regular software courses at our Nottingham facility for those who want to take advantage of our software’s powerful capabilities, our in-house team can provide complete support for any issue.
Preventative Maintenance Service
We offer a range of preventative maintenance service contracts to suit each machine type and its duty cycle. Typically two or four visits a year are undertaken during each of which the machine will undergo
During the initial visit all serviceable components will be adjusted, lubricated or replaced as necessary and a full report will be presented prior to the engineer’s departure. Preventative maintenance contracts are designed to identify problems before they become critical and cause a breakdown at an inconvenient time.
Members of our preventative maintenance package receive a discount on any emergency breakdown assistance.
How often is preventative maintenance service needed?
Well, this depends a lot on the type of CNC cutting machine you have installed and how often you use it. In the table below you find our recommendation which could drastically reduce your costs linked to unexpected breakdowns.
|Days / week||Hours / day||Maintenance / year|
|Average machine usage||< 5 days||4 - 6||2|
|Medium to high machine usage||5 - 6 days||4 - 6||3|
|Intensive machine usage||6- 7 days||16 - 24||4|
Contact us in case you need urgent support.