CAREER OPPORTUNITIES

CURRENT JOB VACANCIES

Field Service Engineer

What you’ll do

• Installing and commissioning, servicing, and repairing CNC plasma, oxyfuel, and laser cutting machines and filters
• Providing high-quality machine training to customers
• Rigorous fault finding, using first principles, hereby avoiding repeat visits
• You’re actively driving knowledge sharing to improve the overall Esprit service team
• You’re responsible for selling spare parts during machine services and you’ll need to be able to explain why a certain spare part is needed
• Recommending and promoting service contracts; ability to explain to a customer what the benefits are, and communicating back to the office about the outcome of the conversations
• Delivering against key support performance metrics such as quality and customer satisfaction
• Support the British, Irish, and French organisation with installations and breakdowns if required
• Report to Service Manager

What you’ll need

• Ability to work from first principles
• A passion for delivering first-class customer experience; you go the extra mile to get customers up and running again
• A minimum of 3 years of experience in installing and servicing industrial machines
• You are electrically/control systems biased (60%) vs mechanical (40%), i.e. ability to read electrical schematics and mechanical drawings
• Excellent written and spoken communication skills; PC literate, comfortable working with MS Office suite
• Hyper-organized and strong attention to detail
• Willingness to travel extensively; mainly all over the South of the UK, but also to the Republic of Ireland, Scotland, England, France
• You’ve got a growth mentality – eager to learn, ready to throw yourself on new things
• Honest and Punctual
• Full, Clean Driving Licence

We welcome and encourage people from all backgrounds and cultures.

Practical details

• Location: You are based in the Midlands
• Start date: Oct 15th 
• Intensity: Full-time
• Company Car and phone are included in the package
• Salary: Competitive
• APPLY BY filling out the below contact form or sending an email with a resume to [email protected].